Position description.

Learn more about the Director, Personal Lines position at CNR Insurance.


We are a rapidly growing Insurance Agency located in Annapolis and we are seeking a highly experienced and dedicated person to direct and manage our Personal Lines Department.  This individual must have a minimum of 10 years of agency experience and also be proficient in sales.  This is a management position and we are seeking a highly motivated person to help us grow our dynamic agency.



Benefits Offered

  • Simple IRA w/ 3% match
  • Medical
  • Dental
  • Paid Vacation
  • Other

Employment Type


Why Work Here?

“Awesome, caring owners & co-workers, great benefits and lots of room for growth!”

Minimum Qualifications

Ten or more years of agency experience, proficient in sales, have an agent’s property, casualty, life & health license, possess excellent interpersonal and communication skills  (both verbal & written).  Must be proficient in the use of computers and office software, have a college degree, a demonstrated & proven track record in sales & service, a minimum of 3 years experience managing teams and have a passion for performance and developing success in others.

Primary Functions

  • Overall accountability for the financial and human performance of the Personal Lines department
  • Actively strives to meet or exceed the company’s performance objectives
  • Provides leadership over the Company’s personal insurance department
  • Responsible for development and execution of the strategy in achievement of the department’s sales goals
  • Manage the Account Managers, assess their training needs, facilitate continuous improvements in enhancing their abilities and the overall client experience

Summary of Major Responsibilities

  • Directs and manages personal lines Account Manager’s sales & service activities
  • Works with Executive Leadership Team in providing direction and development for personal lines Account Managers
  • Develops and executes strategies and plans to achieve sales goals and underwriting profitability
  • Works within assigned department operating budget
  • Accountable for preparing, communicating and delivering against sales forecasts, customer retention and account rounding targets
  • Works with carrier representatives to ensure Account Manager’s are adequately equipped to sell and service their products
    Adherence to prevailing company policies
  • Assists Executive Leadership Team (President, Vice-President & Office Manager) in the implementation of sales, servicing & underwriting projects
  • Works with Commercial & Life departments in referring & rounding-out accounts
  • Develops and mentors personal lines department to meet individual and team goals
  • Instrumental in hiring, training, coachings, counseling and evaluating performance
  • Responsible for communication of agency policies and procedures to personal lines staff
  • Works with Account Managers & Office Manager to ensure proper delegation of tasks
  • Audits Account Manager’s work in order to train and evaluate
  • Establishes and maintains referral networks
  • Actively participates in CNR’s Executive Leadership Team meetings, as requested

Position Performance Evaluation Standards

  • Adhere to and comply with established agency procedures
  • Adhere to standards of performance for service
  • Maintain current insurance licenses
  • Obtain specific sales goals as assigned
  • Maintain key performance indicator standards

Knowledge, Skills and Competencies

  • Risk management knowledge highly desirable
  • Innovative, results oriented, risk taker
  • Ability to collaborate and be pro-active in sales/marketing strategies
  • Follow through on assignments, tasks and projects
  • Strong motivator
  • Able to prioritize and manage multiple tasks
  • Excellent decision-making skills

Additional Benefits

  • We work with carefully selected & highly rated Insurance Companies
  • Potential to earn uncapped commission
  • Unlimited career growth opportunities
  • Paid Vacation
  • Paid Holidays
  • Company Parties
  • Simple IRA 3% Match
  • Family oriented

About CNR Insurance

We are a full-service, independent, retail insurance Agency representing several hand-selected, complimentary insurance Companies. Our Agency writes Personal, Commercial & Life related insurance products. We offer our Customers the right coverage at the right price. We are insurance Counselors, not Quoters. We are a growing organization with a work-hard, play-hard mentality.

Company mailing & location address: 166 West Street Annapolis, MD 21401